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Privacy Policy

Customer Privacy Policy

STUK, LLC, (“STUK”, the “Company”, “we”, or “us”) gathers information from the users (“users” or “you”) of its www.STUKSOFTWARE.com website and the STUK mobile software application and platform (hereafter, collectively referred to as the “STUK App”), we have prepared this Privacy Policy to explain how we collect and use your information. BY USING OUR THE STUK APP OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY.

 

STUK provides a mobile software platform whereby users can connect with vendors who offer roadside assistance and tow services (hereafter, “Providers”). The Privacy Policy covers all aspects of the STUK App whether “online” (e.g., the STUKSOFTWARE.com website and STUK mobile application, however accessed and/or used, whether via personal computers, mobile devices or otherwise) and “offline” (e.g., collection of data through mailings, telephone, or in person interactions) activities owned, operated, provided, or made available by STUK. This Privacy Policy also applies to your use of interactive features or downloads that: (i) we own or control; (ii) are available through the STUK, LLC; or (iii) interact with the STUK App and post or incorporate this Privacy Policy.

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Please review the following carefully so that you understand our privacy practices. If you do not agree to this Privacy Policy, do not use any of our Services or give us any of your information. In addition, please review our Terms and Conditions, which may apply to your use of the STUK App. This Privacy Policy is incorporated by reference into the applicable Terms and Conditions.

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If you have questions about this Privacy Policy, please contact us at
info@stuksoftware.com.

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1. STUK Collection of User Information

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(a) Collection of Personal Information

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Personal Information. As part of the STUK App, we will ask you to provide us with certain categories of personal information, including your name, e-mail address, mobile telephone number, billing address, personal vehicle information, and credit card account information (“Personal Information”). We may collect this information through various forms and in various places through the STUK Customer APP, including account registration forms, contact us forms, or when you otherwise interact with us. For example, when you sign up to use the Services, you create a user profile. The current required data fields are:

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Name
Email
Password

Mobile Phone Number
Details for one or more automobiles
Zip Code

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Credit Card Number, expiration date & security code and or information regarding your PayPal, Google Wallet or other digital payment accounts You also have the option to upload a photo when registering for the STUK App. You may remove or update the photo at any time by logging into your account. All of the foregoing (including your photo) shall be hereafter referred to as “Personal Information”). The Personal Information you share with us (including your photo if submitted) shall be viewable by and shared with Providers in connection with requests you submit for roadside assistance services to verify your identity and bill your credit card account for services you order.

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Besides the Personal Information, we may also collect other non-personally identifiable information relative to your use of the STUK App as discussed below. Certain features and aspect of the STUK App may require different types and forms of Personal Information. You can opt out of providing Personal Information by not entering it or not using the STUK App, although not providing certain requested Personal Information may hinder your ability to use the STUK App or features or aspect of the STUK App.

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(b) Collection & Use of Non-Personal Information

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In addition to Personal Information, we and our third-party service providers may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the STUK App(“Usage Information”). This Usage Information may include the browser that you are using, the URL that referred you to the STUK App, all of the areas within STUK App- that you visit, and the time of day, among other information. We may use Usage Information for various reasons, including to enhance or otherwise improve the STUK Apps. In addition, we collect your IP address or other unique identifier (“Device Identifier”) for your computer, mobile or other device used to access the Services (any, a “Device”). A Device Identifier is a number that is automatically assigned to your Device used to access the STUK App, and our computers identify your Device by its Device Identifier. Usage Information may be non- identifying or may be associated with you. Whenever we associate Usage Information or a Device Identifier with your Personal Information, we will treat it as Personal Information.

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In addition, tracking information is collected as you navigate through our Services, including, but not limited to geographic areas. If you access the STUK App while traveling in a vehicle, your mobile phone will send your GPS coordinates to our servers. Most GPS enabled mobile devices can define one’s location to within 50 feet. We collect this information for various purposes – including, to determine the charge for the transportation you requested via our STUK Apps, to provide you with customer support, to send you promotions and offers, to enhance STUK App, and for our internal business purposes. We may also have features that allow you to share this information with other people (such as your family, friends or colleagues) if you choose.

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A few of the methods that may be used to collect Usage Information include, without limitation, the following (and subsequent technology and methods hereafter developed):

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Cookies

A cookie is a data file placed on a Device when it is used to access the STUK App. A Flash cookie is a data file placed on a Device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your Device. Cookies and Flash Cookies may be used for many purposes, including, without limitation, remembering you and your preferences and tracking your visits to our web pages. Cookies work by assigning a number to the user that has no meaning outside of the assigning website.

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If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your Device. If you choose to disable cookies or Flash cookies on your Device, some features of the Services may not function properly or may not be able to customize the delivery of information to you.

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You should be aware that the Company cannot control the use of cookies (or the resulting information) by third-parties, and use of third party cookies is not covered by our Privacy Policy.

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Web Beacons

Small graphic images or other web programming code called web beacons (also known as “1×1 GIFs” or “clear GIFs”) may be included in our web and mobile pages and messages. The web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored in a user’s computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. Web beacons or similar technologies help us better manage content on the STUK App by informing us what content is effective, count users of the STUK App, monitor how users navigate the STUK App, count how many e-mails that we send were actually opened or to count how many particular articles or links were actually viewed. We do not tie the information gathered by web beacons to our customers’ personal information.

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Embedded Scripts

Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the STUK App, such as the links you click on. The code is temporarily downloaded onto your Device from our web server or a third party service provider, is active only while you are connected to the STUK App, and is deactivated or deleted thereafter.

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(c) User Information from Third Parties

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We may, from time to time, supplement the information we collect about you through the STUK App with outside records from third parties in order to enhance our ability to serve you, to tailor our content to you and to offer you opportunities to purchase products or services that we believe may be of interest to you. We may combine the information we receive from those sources with information we collect through the STUK App. In those cases, we will apply this Privacy Policy to any Personal Information received, unless we have disclosed otherwise.

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(d) User-Submitted Information A Third Party

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If you choose to use our referral service to tell a friend about the STUK App or other STUK-related activities (e.g. job openings), we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the STUK App. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program, and do not use this information for any other marketing purpose unless we obtain consent from that person or we explicitly say otherwise. Please be aware that when you use any referral feature offered through the STUK App, your e-mail address may be included in the communication sent to your friend. If you or your friend would like us to remove this information from our database, please contact us via e-mail at info@STUKsoftware.com.

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(e) Information Collected by the STUK Mobile Application

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The STUK App is primarily provided through the application on your mobile, tablet computer or similar device (the “Mobile Application”). You agree that we may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such Mobile Applications.

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When you use any of our Mobile Application, the Mobile Application may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), including without limitation:

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  • Your preferred language and country site (if applicable)

  • Your phone number or other unique device identifier assigned to your mobile device –

  • such as the International Mobile Equipment Identity or the Mobile Equipment ID number

  • The IP address of your mobile device

  • The manufacturer and model of your mobile device

  • Your mobile operating system

  • The type of mobile Internet browsers you are using

  • Your geolocation

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Information about how you interact with the Mobile Application and any of other aspects of the STUK App to which the Mobile Application links, such as how many times you use a specific part of the mobile application over a given time period, the amount of time you spend using the Mobile Application, how often you use the Mobile Application, actions you take in the Mobile Application and how you engage with the Mobile Application


Information to allow us to personalize the services and content available through the Mobile Application We may use information automatically collected by the Mobile Application (including the Mobile Device Information) in the following ways:


To operate and improve our Mobile Applications, other Services, our company’s services, and tools; To create aggregated and anonymized information to determine which Mobile Application features are most popular and useful to users, and for other statistical analyses;


To prevent, discover and investigate violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and to investigate fraud, chargeback or other matters; To customize the content or services on the Mobile Application for you, or the communications sent to you through the Mobile Application.


With respect to geo-location data we track through your Mobile Device, we use that geo-location information for various purposes – including for you to be able to view the drivers in your area that are close to your location, for you to set your vehicle location, so the drivers are able to find the location from which you require services, to send you promotions and offers, and to allow you (if you choose through any features we may provide) to share this information with other people. Except as otherwise permitted in this Privacy Policy, we will not share this information with third parties for any purpose and will only use this information for the sole purpose of providing you with the ability to request services via STUK’s Mobile Application. You may at any time no longer allow our Mobile Application to use your location by turning this feature off at the Mobile Device level.


We also provide some of your Personal Information (such as your first name and your photo, if you have chosen to upload your photo to your profile) to the driver/partner who accepts your request for roadside service so that the driver may contact and find you. The companies for which drivers work (that are providing the roadside service) are also able to access your Personal Information, including your geo-location data.


We may associate your unique mobile Device Identifier or Mobile Application usage information with any Personal Information you provide, but we will treat the combined information as Personal Information.


Personal Information may also be collected and shared with third-parties if there is content from the Mobile Application that you specifically and knowingly upload to, share with or transmit to an email recipient, online community, website, or to the public, e.g. uploaded photos, posted reviews or comments, or information about you or your services that you choose to share with others through features which may be provided on our Services. This uploaded, shared or transmitted content will also be subject to the privacy policy of the email, online community website, social media or other platform to which you upload, share or transmit the content.

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(f) Information Collected from Job Applicants

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If you wish to apply for a job with STUK, we will collect Personal Information such as your name, email address, phone number and may collect additional information such as resume. We use the information collected within this area of the web site(s) to determine your qualifications for the position in which you have applied and to contact you to set up an interview.

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2. Use of User Information

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Our primary goal in collecting your Personal information or Usage Information is to provide you with the STUK App.

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We may send you e-mails to provide the STUK App to you, including to verify your username and password, to respond to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email, telephone, or SMS or text message based upon your expressed preference where applicable.

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We use the information collected from our Mobile Application for troubleshooting and in some cases, marketing purposes. We use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our web site(s). Your IP address is used to help identify you, but contains no personal information about you.

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By registering with the STUK App, you also consent to receiving various announcements about STUK and the STUK App,

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(1) to provide you with information or services or process transactions that you have requested or agreed to receive including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of us or third parties; (2) to process your registration with the STUK Apps, including verifying your information is active and valid; (3) to improve the Services or our services, to customize your experience with the Services, or to serve you specific content that is most relevant to you; (4) to enable you to participate in a variety of the Services’ features such as online or mobile entry sweepstakes, contests or other promotions; (5) to contact you with regard to your use of the STUK Apps and, in our discretion, changes to the STUK App and/or the STUK App’s policies; (6) for internal business purposes; (7) for inclusion in our data analytics; (8) to address maintenance or other issues with the STUK App and (9) for purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy. If you do not wish to receive them, you have the option of deactivating your STUK account.

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Please note that information submitted to the Services via a “contact us” or other similar function may not receive a response.

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3. Sharing & Disclosure of User Information

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We may share non-personally identifiable information, such as aggregated user statistics and log data, with third parties for industry analysis, demographic profiling, to deliver targeted advertising about other products or services, or for other business purposes. We do not sell, share, rent or trade the information we have collected about you, including Personal Information, other than as disclosed within this Privacy Policy or at the time you provide your information. We do not share your Personal Information with third parties for those third parties’ direct marketing purposes unless you consent to such sharing at the time you provide your Personal Information. We may share user information of all types (including Personal Information) in the following circumstances:

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(a) You Request To Receive Information From Third Parties.

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You may elect to have your Personal Information shared to to receive information and/or marketing offers directly from third parties. If you do agree to have your Personal Information shared, your Personal Information will be disclosed to such third parties and all information you disclose will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to agreeing to receive such information from them. If you later decide that you no longer want to receive communication from a third party, you will need to contact that third party directly.

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(b) Third Party Service Providers

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We use third party companies and individuals to facilitate the STUK App, provide or perform certain aspects of the STUK App on our behalf – such as Providers and other third-parties to host the STUK App, design and/or operate the STUK App’s features, track the STUK App’s analytics, process payments, engage in anti-fraud and security measures, provide customer support, provide geo-location information to our drivers, enable us to send you special offers, host our job application form, perform technical services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the STUK App’s features), or perform other administrative services. We may provide these vendors with access to user information, including Personal Information, this information sharing is limited to only the information needed by the vendor to carry out the services they are performing for you or for us. Each of these vendors are obligated not to disclose or use Personal Information for any other purpose. This exception does not encompass our use of third party analytics service providers who evaluate and provide us with information about the use of the STUK App and viewing of our content. However, such service providers may set and access their own cookies, web beacons and embedded scripts on your Device and they may otherwise collect or have access to information about you, including non-personally identifiable information.

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We use a third party hosting provider who hosts our support section of our website. Information collected within this section of our web site is governed by our Privacy Policy.

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(c) Sweepstakes, Contests and Promotions.

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If you elect to participate in a sweepstakes, contests, and other promotions (any, a “Promotion”) through the STUK App, , you are agreeing to official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list.

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(d) Legal Protection and Compliance

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We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Personal Information), including disclosure to third parties such as government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, subpoenas, governmental requests or legal process; (ii) to protect and/or defend the Terms and Conditions for the STUK App, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Company, the STUK App or any third party; (iv) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; an /or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity. Further, we may use IP address or other Device Identifiers, to identify users, and may do so in cooperation with third parties such as copyright owners, internet service providers, wireless service providers and/or law enforcement agencies, including disclosing such information to third parties, all in our discretion. Such disclosures may be carried out without notice to you subject to applicable law.

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(e) Business Transfer.

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We may share your information, including your Personal Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the STUK App or applicable database; or (ii) in connection with a corporate merger, consolidation, bankruptcy, restructuring, the sale of substantially all of our equity interests and/or assets or other corporate change, including, during the course of any due diligence process. To the maximum extent allowable by law, the Privacy Policy will apply to the user information as transferred to the successor entity. However, user information submitted after a transfer to a successor entity may be subject to a new privacy policy adopted by the successor entity.

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4. What is Online Behavioral Advertising and How Can I Opt-Out?

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Targeted advertising (also known as Behavioral Advertising) uses information collected on an individual’s web or mobile browsing behavior such as the pages they have visited or the searches they have made. This information is then used to select which advertisements should be displayed to a particular individual on websites other than our web site(s). For example, if you have shown a preference for nursing while visiting our web site(s), you may be served an advertisement for nursing-related programs when you visit a site other than our web site(s). The information collected is only linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address or credit card number. The information used for targeted advertising either comes from us or through third party website publishers.

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If you would like to opt out of targeted advertising from us that occurs when visiting our third party advertising publishers, please email info@Stuksoftware.com. Please note that this will opt you out of targeted ads from our Company and any other participating advertisers. If you opt out, you may continue to receive online advertising from us; however, these ads may not be as relevant to you.

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In order for behavioral advertising opt-outs to work on your Device, your browser must be set to accept cookies. If you delete cookies, buy a new Device, access our Services from a different device, login under a different screen name, or change web browsers, you will need to opt-out again. If your browser has scripting disabled, you do not need to opt out, as online behavioral advertising technology does not work when scripting is disabled. Please check your browser’s security settings to validate whether scripting is active or disabled.

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Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The NAI Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies.

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5. User- Posted Content

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The STUK App may offer publicly accessible blogs or community forums or other ways to permit you to submit ideas, photographs, user profiles, writings, music, video, audio recordings, computer graphics, pictures, data, questions, comments, suggestions or other content, including Personal Information (collectively, “User Content”). We or others may reproduce, publish, distribute or otherwise use User Content online or offline in any media or format (currently existing or hereafter developed). Others may have access to this User Content and may have the ability to share it with third parties across the Internet. You should be aware that any User Content you provide in these areas may be read, collected, and use by others who access them. Thus, please think carefully before deciding what information you share, including Personal Information, in connection with your User Content. Please note that we do not control who will have access to the information that you choose to make public, and cannot ensure that parties who have access to such publicly available information will respect your privacy or keep it secure. This Privacy Policy does not apply to any information that you disclose publicly, share with others or otherwise upload, whether through the STUK App or otherwise. We are not responsible for the accuracy, use or misuse of any content or information that you disclose or receive through the STUK App.

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To request removal of your User Content from our blog or community forum or similar features, contact us through info@stuksoftware.com. In some cases, we may not be able to remove your User content, in which case we will let you know if we are unable to do so and why.

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6. Third Party Content & Links

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The STUK App may contain content that is supplied by a third party, and those third parties may collect web site usage information and your Device Identifier when web pages from any online or mobile service are connected to your browser. In addition, when you are using the STUK App, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from one of our websites onto a different web site. These other web sites may send their own cookies to you, independently collect data or solicit Personal Information and may or may not have their own published privacy policies. We encourage you to note when you leave the STUK App and to read the privacy statements of all third party web sites or applications before submitting any Personal Information to third parties.

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7. Social Media Features and Widgets

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The STUK App may include social media features, such as the Facebook Like button, and widgets such as a “Share This” button, or interactive mini-programs that run on our online and mobile platforms. These features may collect your IP address, which page you are visiting on our online or mobile platform, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly by STUK. Your interactions with these features and widgets are governed by the privacy policy of the company providing them.

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8. Maintenance of User Information

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You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your Personal Information changes, or if you no longer desire the STUK App, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through info@stuksoftware.com. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.

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You may also cancel or modify your communications that you have elected to receive from the Services by following the instructions contained within an e-mail or by logging into your user account and changing your communication preferences.

 

If you wish to cancel your account or request that we no longer use your information to provide you services, contact us through info@stuksoftware.com.

 

We will retain your Personal Information and Usage Information (including geo-location) for as long as your account with the STUK App is active and as needed to provide you services. Even after your account is terminated, we will retain your Personal Information and Usage Information (including geo-location, trip history, credit card information and transaction history) as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account (such as addressing chargebacks from your credit card companies), investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reason. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide the STUK App effectively, but our use of the anonymized data will be solely for analytic purposes.

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9. Minors Prohibited from Using the STUK App

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STUK cares about the safety of children. Because the STUK App is not directed toward minors, no one under 18 (and certainly no children under 13) are allowed to register with or use the STUK App. We do not knowingly collect personal information from anyone under the age of 18. If we are notified that we have collected personal information from a person under 18, we will delete that information immediately upon notification. If you are a parent or guardian of a minor under the age of eighteen (18) and believe he or she has disclosed Personal Information to us, please contact us at info@STUKsoftware.com.

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10. Data Security

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We use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information – such as any portions of your credit card number which we retain (we do not ourselves retain your entire credit card information) and geo-location information. Please note that data that is transported over an open network, such as the Internet or e-mail, may be accessible to anybody. We cannot guarantee the confidentiality of any communication or material transmitted via such open networks. When disclosing any information via an open network, you should remain mindful of the fact that it is potentially accessible to others, and consequently, can be collected and used by others without your consent. In particular, while individual data packets are often encrypted, the names of the sender and recipient are not. A third party may therefore be able to trace an existing bank account or relationship or one that is subsequently created. Even if both the sender and recipient are located in the same country data may also be transmitted via such networks to other countries regularly and without controls, including to countries that do not afford the same level of data protection as your country of domicile. Password- protected areas of the STUK App can be accessed only with a valid user name and password. Each password owner is responsible for keeping the password confidential and safe, as STUK has no control or responsibility for this type of User information. If the password may have been stolen or might otherwise be misused, it is the responsibility of the password owner to notify STUK immediately for further action. Your data may be lost during transmission or may be accessed by unauthorized parties. We do not accept any liability for direct or indirect losses as regards the security of your information or data during its transfer via Internet. Please use other means of communication if you think this is necessary or prudent for security reasons

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11. STUK’s Right to Amend this Privacy Policy.

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From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

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12. Users Outside of the United States.

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If you are located anywhere outside of the United States, please be aware that information we collect, including, Personal Information, will be transferred to, processed and stored in the United States. The data protection laws in the United States may differ from those of the country in which you are located, and your Personal Information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States. By using the Services or providing us with any information, you consent to this transfer, processing and storage of your information in the United States.

Driver Privacy Policy

STUK, LLC, (“STUK”, the “Company”, “we”, or “us”) gathers information from the users (“users” or “you”) of its www.STUKSOFTWARE.com 

website and the STUK mobile software application and platform (hereafter, collectively referred to as “we”, “us”, “our”, or “STUK”), we have prepared this Privacy Policy to explain how we collect and use your information. BY USING OUR STUK APP OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY.

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We provide you this privacy policy (the “Policy”) to help you understand the kinds of information we may gather about you when you use our online and/or mobile services, website, and software provided by or in connection with the service (collectively the “Services”), how we may use and disclose the information, and how you can control, correct and/or update the information. By accessing or using the Services, you are accepting the policies and practices described in this Policy. Each time you visit or use the Services, you agree and expressly consent to our collection, use and disclosure of the information that you provide as described in this Policy. Any capitalized terms not defined herein shall have the meaning as set forth in the Terms of Service.

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Please note that this Policy does not apply to your use of third-party sites, services, or applications you may access through the Services. We encourage you to review the privacy policies of those third parties for more information regarding their privacy practices.

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INFORMATION WE MAY COLLECT

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Information You Provide to Us

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We collect information you provide directly to us when using the Services. For example, we collect information when you download our mobile application(s), register for our Services, sign up for an account, complete a form, participate in any interactive features of the Services, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, mailing and billing address and payment information, and any other information you choose to provide. For purposes of registering and using the Services, we collect certain information that can identify you, such as your name and contact information (email, address and phone number) (“Personal Information”) and the specific service call such as a vehicle’s make, model, model year, license plate number and VIN number (“Vehicle Information”) . We will never sell, rent, trade or use Personal Information or Vehicle Information other than as needed to provide the Services requested by you. STUK discloses Personal Information only to those of its employees, contractors, and affiliated organizations that (i) need to know the information in order to process it on yours and our behalf, and (ii) that have agreed in writing to non-disclosure restrictions at least as strong as those herein. We also may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). We may associate your device identifiers or phone number with your account. Depending on the nature of your inquiry or activities on the Services, we may also ask for other information relevant to your use of the Services.

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You acknowledge and agree that communications, including phone calls or “chat” services, with STUK or our third-party agents may be monitored, recorded and retained by STUK. You consent to the monitoring and recording of all conversations between you and STUK and you release us from and against any and all claims, liabilities and losses that may result from any such monitored and/or recorded conversations.

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Information We Collect Automatically When You Use the Services

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When you access or use the Services, we automatically collect information about you, including the following:

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Log Information:We log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to the Services. Publicly available tools can sometimes provide the approximate location for IP addresses. Device Information: We collect information about the computer or mobile device you use to access the Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information. Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored in device memory that help us to improve the Services and your experience, see which areas and features of the Services are popular, and count visits. We may also collect information using web beacons (also known as “tracking pixels”). Web beacons are electronic images that may be used in the Services or emails and help deliver cookies, count visits, understand usage and campaign effectiveness, and determine whether an email has been opened and acted upon.

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We also may collect other types of information in the following ways when you use the Services:

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Details of how you used and interacted with the Services, such as your search queries and how you responded to certain questions. Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL. Our server logs automatically collect information, such as your IP address, your browser type and language, and the date and time of your visit, which helps us track your movements around the Services and understand trends.

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Information We Collect From Other Sources

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Information We Collect From Other SourcesWe may also obtain information from other sources and combine that with information we collect through the Services. For example, we may collect information about you from third parties who provide services on our behalf, such as maintaining and monitoring usage of the Services and processing payment transactions. We also may receive information about you from the third parties with whom you interact through the Services.

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USE OF INFORMATION

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We may use information about you for various purposes, including the following: Provide, maintain, and improve the Services that you opt-in to receive, including, but not limited to, the following:

 

Digital dispatching – direct and indirect integrations with motor clubs and insurers where your information is shared and job opportunities are provided, including, but not limited to, Information related to a particular job opportunity.

 

Driver availability (i.e. is your driver available to work).

 

Status events (i.e. your driver is enroute) and status times (i.e. time driver arrived on-scene).

 

GPS / location data of driver before and during the various status events.

 

Photos of an accident, incident and/or vehicle.

 

Damage reports related to, and providing information about, the vehicle including license plates, vin numbers, service dates.

 

Cancellations or changes to a job.

 

Information related to the outcome and handling of a particular job.

 

GPS and Maps – integrations with service providers allowing STUK to extract or receive real- time GPS coordinates for your driver who is using STUK. The location data is collected in a form that identifies your driver’s device and/or your driver’s vehicle. Also allows you to look up addresses, map calls, calculate mileage and track locations of drivers, customers and jobs. We do not specifically provide data to GPS companies, but our integration includes the two-way exchange of data.

 

Administrative – integrations that allow you to connect to financial accounting software, generate invoices, rates, accounts, account balances, charts, etc.

 

Provide and deliver the products and services you request, process transactions, and send you related information;

 

Verify your identity and, if applicable, authorization for you to use the Services ;

Process payment for Services;

Facilitate use of the Services;

Manage your account and your preferences;

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To prevent or address service, security, technical issues at your request in connection with customer support matters

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Respond to your comments, questions, and requests;

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Send you technical notices and other administrative messages;

 

Communicate with you about products, services, offers, promotions, rewards, and events offered by us or others, and provide news and information we think will be of interest to you;

 

Monitor and analyze trends, usage, and activities in connection with car crashes, car crash data and the Services;

 

Conduct research, analysis, and surveys;

 

Personalize and improve the Services and provide content or features that match user profiles or interests; enforce our Terms; Link or combine with information we get from others in connection with the Services; and carry out any other purpose for which the information was collected.

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This policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable user of the Services. In other words, information about how you use the Services may be collected and combined with information about how others use the same Services, but no personally identifiable information will be included in the resulting data.

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SHARING OF INFORMATION

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We may share or transfer information about you as follows or as otherwise described in this Privacy Policy: with third party affiliates, contractors, and other service providers in connection with providing the Services; with affiliates, contractors, and other service providers who need access to such information to carry out work on our behalf; in response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process, or as otherwise required by any applicable law, rule, or regulation; if we believe your actions are inconsistent with the spirit or language of our Terms of Service or policies, or to protect the rights, property, and safety of you, us, or others; in connection with, or during negotiations of, any merger, sale of our assets, financing, or acquisition of all or a portion of our business to another company. With your consent or at your direction, including if we notify you through the Services that certain information you provide will be shared in a particular manner and you provide this information.

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We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

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ANALYTICS SERVICES

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We may allow others to provide analytics services in connection with the Services. These entities may use cookies, web beacons, and other technologies to collect information about your use of the Services, including your IP address, web browser, pages viewed, time spent on pages, links clicked, and conversion information. We and others may use this information to, among other things, analyze and track data, determine the popularity of certain content, personalize the user experience, and better understand your activity.

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SECURITY

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We work hard to protect your information and take appropriate commercially reasonable physical, electronic, and other security measures to help safeguard personal information from loss, unauthorized access, alteration, or disclosure regardless of how or where it is stored. Our security practices include: encrypting many of our services using SSL; verification for account access; and frequent review of information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems. However, no internet or e-mail transmission is ever fully secure or error free.  In particular, e- mail sent to or from the Services may not be secure.  Therefore, you should take special care in deciding what information you send to us via e-mail.

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PRIVACY POLICY CHANGES

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STUK reserves the right to change, modify, add, or remove portions of this Policy at any time and without prior notice, and any changes will become effective immediately upon being posted unless we advise you otherwise. However, we will not use your Personal Information in a way that is materially different than the uses described in this Policy without giving you an opportunity to opt out of such differing uses. Your continued use of the Services after this Policy has been amended shall be deemed to be your continued acceptance of the terms and conditions of the Policy, as amended. We encourage you to review this Policy regularly.

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CALIFORNIA PRIVACY RIGHTS

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California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. If you are a California resident and would like to request this information, please submit your request in an email to info@Stuksoftware.com.

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STUK shall comply with the California Consumer Privacy Act of 2018, Cal. Civil Code § 1798.100 et seq., (“CCPA”), which may be amended from time to time. Per the terms of the CCPA, STUK is a Service Provider and not a Third Party as described in the CCPA. Therefore, STUK shall not: Sell the Personal Information. Retain, use, or disclose the Personal Information for any purpose other than providing the Services or for a Business Purpose. Specifically, Company shall not retain, use, or disclose the Personal Information for a Commercial Purpose. Retain, use, or disclose the Personal Information outside of the direct business relationship between STUK and its Users.Notwithstanding anything in the Terms of Service and End User License Agreement or any related order form or other document, the parties acknowledge and agree that a User’s provision of Personal Information is not part of and explicitly excluded from the exchange of consideration, or any other thing of value, between the parties.

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CHILDREN UNDER THE AGE OF 18

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The Services are intended for users who are eighteen (18) years of age and older.  If you are under the age of 13, you are not permitted to submit any Personal Information to us.  If you believe we might have any information from or about a child under 16, please contact us at info@Stuksoftware.com.

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RETENTION

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We will retain your Personal Information for the period of time that is necessary to fulfil the original purposes for which it has been collected. Please keep in mind that, in certain cases, a longer retention period may be required or permitted by law or to allow us to pursue our business interests, conduct audits, comply with our legal obligations, enforce our agreements or resolve any dispute time needed to provide you with our Services. Whether your account with us is active, you may contact us to make your account inactive at any time.

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Legal, contractual, or similar obligations to retain your data, such as mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of contract or litigation. Please note that we are not responsible for storing any information that you provide to us or for any content or information that we provide to you. You are solely responsible for retaining backup files of any information and content that you provide or receive in connection with the Services.

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TRANSFER OF PERSONAL INFORMATION; INTERNATIONAL VISITORS

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The Services are provided from the United States.  If you are located outside of the United States, any information you provide to us may be transferred out of your country and into the United States. Personally identifiable information collected through the Services may be stored and processed in the United States or, if and as applicable for international Users, any other country in which STUK or its affiliates, subsidiaries or service providers maintain facilities. If your Personal Information is transferred to a country other than your home country, we will take measures to protect it with appropriate contract clauses or other applicable safeguards.

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If you are an international visitor, you acknowledge that by providing your Personal Information, you are: (a) permitting the transfer of your Personal Information to the United States which may not have the same data protection laws as the country in which you reside; and (b) permitting the use of your Personal Information in accordance with this Privacy Policy.

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OPTIONS

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Your Information

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Unless legal restrictions apply, you have the right to access the information we hold about you free of charge. You may update, correct or delete your information at any time by contacting us at info@Stuksoftware.com. To avoid delays in obtaining your information, please provide sufficient detail to permit us to identify you and the specific information that you are requesting. We will respond to your request within 30 days of receipt, unless we inform you that it will take longer, as permitted by law under certain circumstances. Please note that there may be instances where access may be restricted as permitted or required by law. We will advise you of the reasons for restricting access subject to any legal or regulatory limitations. In addition, please note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period. Please note that we are not responsible for storing any information that you provide to us or a third party or for any content or information that we or a third party provide to you. You are solely responsible for retaining backup files of any information and content that you provide or receive in connection with the Services.

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Promotional Communications

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You may opt out of receiving promotional communications from us by following the instructions in those communications or by emailing us at info@Stuksoftware.com. If you opt out, we may still send you non-promotional communications, such as messages about your account or our ongoing business relations.

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Non-Discrimination

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We will not discriminate against you because you elect to exercise any of the rights related to your Personal Information, including but not limited to:denying you products or services; charging you different prices or rates for Services, including through the use of discounts or other benefits or imposing penalties on you; providing a different level or quality of services to you; or suggesting that you will receive a different price or rate for services or a different level or quality of services.

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HOW TO CONTACT US

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If you have any questions about this Policy, or our information practices, please contact us by email at info@Stuksoftware.com.

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